Effective Date: 27 September 2026
Last Updated: 27 September 2026

Please review this Refund & Cancellation Policy carefully before purchasing any product or service from Hostbaby.in.

This policy explains the services eligible for refunds, non-refundable products, cancellation conditions, and the procedure for requesting a refund.

1. Refund Policy Overview

Hostbaby.in provides a 24-hour refund window for eligible services.

If you are eligible for a refund, you must submit your refund request within 24 hours of the original purchase/payment.

Before requesting a refund for a technical issue, customers are encouraged to contact our support team so that we can attempt to resolve the issue.

A refund is not guaranteed merely because a request is submitted. Eligibility depends on the service purchased and the conditions described in this policy.

Once the 24-hour refund window has expired, the service will generally become non-refundable unless otherwise required by applicable law or expressly approved by Hostbaby.

2. Refund Eligibility

Eligible hosting services may be refunded if:

• The refund request is submitted within 24 hours of purchase.

• The account is in good standing.

• The service has not been used for prohibited or abusive activity.

• The request does not involve fraudulent activity or payment abuse.

• The service does not fall under the non-refundable categories listed below.

Where a refund is approved, the refund will normally be issued to the original payment method where technically possible.

3. Technical Issues

If you experience a technical problem with an eligible hosting service, please contact our support team as soon as possible.

We will make reasonable efforts to identify and resolve the problem.

If the problem is caused by Hostbaby’s hosting environment and cannot reasonably be resolved, the service may qualify for a refund if the request is made within the applicable 24-hour refund period.

Issues caused by customer-installed software, third-party plugins, themes, scripts, applications, incorrect configuration, or unsupported software may not qualify for a refund.

4. Non-Refundable Services

The following services and products are generally non-refundable once ordered, registered, activated, delivered, or consumed:

Domain Services

• New domain registrations

• Domain renewals

• Domain transfers

• Domain restoration/redemption fees

• Registry or registrar charges

Digital Products

• Premium GPL plugins

• Premium GPL themes

• Downloadable digital products

• Digital licences

• Digital files or resources that have already been delivered

Website Development

• Website development work that has already been started

• Completed development work

• Custom development

• Design work already completed

• Configuration or installation work already performed

• Third-party services purchased specifically for a project

Third-Party Services

Charges paid to third-party providers on your behalf may be non-refundable where the third-party provider does not provide a refund.

Add-ons and Additional Services

Additional services, setup charges, configuration charges, and other add-ons may be non-refundable once the work or service has been delivered.

5. Domain Registration Refunds

Domain registration, renewal, transfer, restoration, and redemption transactions are generally non-refundable.

Once a domain registration or renewal has been submitted to the applicable registry or registrar, Hostbaby may not be able to reverse the transaction.

Customers should carefully verify:

• Domain name

• Domain extension

• Registration period

• Contact information

before completing payment.

6. Hosting Refunds

Eligible hosting services may qualify for a refund when the request is submitted within 24 hours of purchase.

The refund window begins from the time the original payment is successfully completed.

Renewals may be treated separately from new purchases. A renewal payment does not automatically create a new 24-hour refund eligibility period unless Hostbaby expressly states otherwise.

Services that have been suspended or terminated because of:

• Spam

• Fraud

• Phishing

• Malware

• Illegal activity

• Abuse

• False information

• Security violations

• Terms & Conditions violations

will generally not qualify for a refund.

7. Website Development Refunds

Website development services are different from hosting services.

Once development work has started, costs may be incurred for:

• Development

• Design

• Configuration

• Plugins

• Themes

• Third-party services

• Domain configuration

• Hosting configuration

• Custom functionality

Therefore, website development work that has already started or been completed may be non-refundable.

Third-party plugins, themes, APIs, software, or services may have their own licensing and refund policies.

Hostbaby cannot guarantee refunds for third-party products where the third-party provider does not provide a refund.

8. Premium GPL Plugins and Themes

Premium GPL plugins and themes are digital products.

Once the product has been delivered or made available for download, the purchase may be non-refundable.

Customers are responsible for checking compatibility with their WordPress version, PHP version, hosting environment, theme, plugins, and other software before using the product.

Hostbaby does not guarantee compatibility with every third-party WordPress configuration.

9. Fraudulent Transactions and Chargebacks

Refund requests involving fraudulent activity may be rejected.

This includes situations where:

• False information was provided

• A payment method was used without authorisation

• Multiple accounts were created to abuse refunds

• A customer attempts to obtain both a refund and a chargeback

• Services were intentionally misused before requesting a refund

If a payment is disputed through a bank, card provider, UPI provider, or payment gateway while a refund request is already being processed, the refund process may be suspended until the payment dispute is resolved.

Fraudulent chargebacks may result in account suspension or termination.

10. Cancellation

Customers may request cancellation of a service through their Hostbaby account or by contacting our support team.

Cancellation does not automatically mean that a refund will be issued.

Refund eligibility will be determined according to this Refund & Cancellation Policy and the applicable service terms.

Customers should download any required:

• Website files

• Databases

• Emails

• Backups

• Other important data

before cancellation or termination.

11. Cancellation Due to Terms Violation

Hostbaby may suspend or terminate a service if the customer violates our Terms & Conditions or applicable law.

Examples include:

• Spam

• Phishing

• Malware

• Fraud

• Illegal activity

• Copyright or intellectual-property violations

• Security attacks

• DDoS activity

• Abuse of server resources

• False account information

• Payment fraud

Services terminated because of serious violations will generally not be eligible for a refund.

12. Refund Amount

Where a refund is approved, Hostbaby may deduct amounts that are:

• Non-refundable third-party charges

• Registry or registrar charges

• Payment processing charges where applicable

• Services already delivered or consumed

• Approved administrative or setup charges

Any applicable deductions will be communicated where reasonably necessary.

13. Refund Processing

Approved refunds will generally be processed to the original payment method used for the transaction.

The time required for the refund to appear in the customer’s account depends on the payment gateway, bank, card issuer, UPI provider, or other payment service.

Although Hostbaby may initiate the refund promptly after approval, we cannot control the processing time of external financial institutions.

14. No Refund for Change of Mind

Refunds are not generally provided because of:

• Change of mind

• Personal reasons

• Failure to use the service

• Purchasing the wrong service

• Failure to read the service description

• Failure to configure the service

• Lack of technical knowledge

• Customer’s own website/application issues

Customers are encouraged to review the service description and applicable Terms & Conditions before purchasing.

15. Promotional and Discounted Services

Services purchased using promotional pricing, coupons, special offers, credits, or discounts may be subject to additional conditions.

Where a promotion specifically states that the purchase is non-refundable, that condition will apply.

Discounts and promotional credits do not necessarily have a cash value and may not be refundable separately.

16. Data After Cancellation

After cancellation or termination, customer data may be deleted according to our operational processes and applicable retention requirements.

Customers should not rely on Hostbaby to retain their data indefinitely after cancellation.

Where applicable, data may be retained for legitimate purposes including:

• Legal compliance

• Accounting

• Fraud prevention

• Security investigations

• Dispute resolution

• Enforcement of agreements

Customers are responsible for maintaining their own backups.

17. How to Request a Refund

To request a refund, contact Hostbaby support within 24 hours of the original purchase.

Please provide:

• Customer name

• Registered email address

• Order/service ID

• Service name

• Reason for the refund request

• Relevant technical information, if applicable

Refund requests may be reviewed before approval.

Submitting a request does not automatically guarantee a refund.

18. Refund Abuse

Hostbaby may restrict refund privileges where there is evidence of:

• Repeated refund abuse

• Multiple accounts created to obtain refunds

• Fraudulent transactions

• False information

• Repeated misuse of services

• Deliberate abuse of the refund policy

This may also result in account suspension or termination.

19. Changes to This Policy

Hostbaby may update this Refund & Cancellation Policy from time to time.

Changes will be published on this page with an updated Last Updated date.

Customers are encouraged to review the current policy before making new purchases.

20. Contact Us

For refund, cancellation, or billing-related questions, contact:

Hostbaby.in
Operated by NRW Labs
Owned by Sourabh Shrivastava

Address:
NRW India
Sadakpara, Dhodrepal, Bakawand Road
Bastar, Chhattisgarh – 494221
India

Email:
team@nrwone.in

Website:
Hostbaby.in

Effective Date: 27 September 2026
Last Updated: 27 September 2026